Manage customer returns and complaints
Standard documents for responding
Cross-reference to original works order
Reject notes, complaints, non conformancies and concessions
There are four areas covered by this part of the TRICORN:QMS, each is individually serialised from your own number ranges and can be associated with works orders or purchases. They can also be cross-referenced to each other and/or your documented procedures recorded in the procedures section.
For each document you can record the basic detail, the reason, the action you are going to take and what you are going to do to prevent recurrences.
You can set up reminders (notifiers) so that TRICORN:QMS prompts you when follow-up action needs to be taken.
All of these documents can be associated with:
- internal activities
- works orders
- purchase orders
Each of the documents can be set-up to meet your documentation standards and can include features such as company logos, and quality logos.
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